Data Controller
Wessex Commercial Laundry incorporating Your Pet Laundry (“We”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By visiting www.yourpetlaundry.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulation (GDPR), the data controller is Your Pet Laundry at Units 7 & 8 Aztec Centre, 52 Nuffield Road. Nuffield Industrial Estate, Poole, Dorset BH17 0RT.
Collected Personal Data
We may collect and process the following data about you:
- Information you give us.You may give us information about you by filling in forms or commenting on blog posts on yourpetlaundry.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register an interest in services on our site, subscribe to an individual or multiple newsletters, enter a competition, promotion or survey and when you report a problem or any issues with our site. The information you give us may include your name, address, e-mail address and phone number, background information regarding you, your profession and your business, and any other information you may wish to disclose which is pertinent to your enquiry.
- Information we collect about you.To ensure we are able to give you the best possible experience of yourpetlaundry.co.uk we monitor information surrounding visitors to, and users of, our site in order to optimise the website experience we are able to give to you and address potential issues with site performance. With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Purpose of collecting data
We use information held about you in the following ways:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous enquiry, sale or negotiations of a sale to you. If you do not want us to use your data in this way please let us know on the form on which we collect your data;
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.